Common questions, straight answers.

Only if you want it to. Most owners use Skerva as the after-hours and overflow layer — the AI picks up when humans can't (jobs, lunch, evenings, weekends). If you don't have a receptionist, the AI runs the full inbound line. Either way, you still own the calls that matter.

Yes. We connect to your existing calendar (Google, Outlook, Cal.com, or your service calendar) and the AI offers real, available time slots. Bookings drop straight into your calendar with the customer's name, address, job type, and call summary attached.

It does one of two things. For urgent issues (no heat, active leak, sparks), it routes the call to your on-call line within 30 seconds. For anything else, it captures the question, books a callback slot, and texts you the transcript so you can respond on your time. It will not invent pricing, make technical promises, or guess.

Every call. Each has a recording, a transcript, and a one-line summary. You can review them from your inbox, Slack, or existing job system. Anything the AI booked, you can override or reschedule with one tap.

That's where it earns its keep. Nights, weekends, holidays — the AI picks up the same way it does at noon on Tuesday. Many operators start with after-hours coverage first and add daytime overflow once they see the bookings come in.

Yes. Skerva connects to GoHighLevel, Jobber, Housecall Pro, ServiceTitan, Twilio, Zapier, calendars, inboxes, and most service-business tools. We don't replace your job software — we add the missing piece that catches and follows up with leads.

Most simple installs can be configured in one setup call — typically a 30–45 minute Zoom where we connect your phone, calendar, and SMS, and test the missed-call recovery live. More complex installs (multi-line phone systems, custom workflow routing, or multi-location handoffs) usually take 1–2 business days to configure and validate. We'll give you a realistic timeline on the audit call before anything is signed.

No. Skerva routes through your existing line via a forwarding setup. Your customers still call the number printed on your truck. The AI picks up on missed calls and overflow, then drops summary + booking details back into your system.

Then Skerva connects to it. We're not a CRM and don't want to be. We catch, answer, and book the leads, then hand them off — clean and ready — to whatever system you already use. Don't have one? We can point you to a simple setup.

No. It's built for any local service business with inbound calls and appointment-based pricing — HVAC, plumbing, roofing, electrical, salons, med spas, auto detailers, dental, general contractors. The scripts and questions are set up for your trade when you install it.

If you're a solo operator running everything from your truck and getting 5+ inbound leads a week, Skerva pays for itself in the first recovered job. If you're 0–3 calls a week, focus on lead generation first — call us back when the phones start ringing.

Yes. Multi-location setups route calls to the nearest location based on the caller's address, and bookings drop into the right calendar. We've done up to 12 locations on a single Skerva install.

Two tracks. DIY digital products ($47–$197, one-time) — scripts, templates, and guides you install yourself. Managed plans ($497/mo to $3,497+/mo) — Skerva installs and runs the system for you, each with a minimum term. There's no setup fee on managed plans — installation is included. See /skerva-pricing.html for the full breakdown.

No. Installation is included inside every managed plan. You pay the monthly price and nothing extra to get set up — the only added costs are ad spend (Growth Engine and Full Revenue System) and usage costs (Full Revenue System), both disclosed up front.

Managed Website is a 6-month minimum. Lead Engine and Growth Engine are 3-month minimums. Full Revenue System is 3–6 months depending on scope. After your minimum term, plans continue month-to-month until you cancel. DIY digital products have no subscription at all — they're a single one-time purchase.

Yes — 14-day refund on every DIY digital product, no questions asked. Managed plans are billed monthly with a minimum-commitment term disclosed before you sign up; see /refund.html for the full policy.

No, and we wouldn't trust anyone who does. What we can commit to: finding your specific revenue leak in the free audit, installing the system that addresses it, and reporting monthly on what's actually happening — calls, leads, estimates, and booked jobs.