14-DAY REFUND POLICY
If a kit doesn't work for you, get your money back. No questions.
Plain English. No fine-print games. 14 days from the date of purchase, full refund on any digital product. Reply to your receipt or email hi@skerva.com.
Who's eligible
Any DIY digital product purchased from the Skerva store within the last 14 days. That includes all 5 kits:
- Lead Leak Audit Kit ($47)
- Follow-Up + Missed Call Kit, Local Website/Funnel Kit, AI Front Desk Starter Kit ($97 each)
- Complete Skerva DIY Growth Kit ($197)
The 14 days start on the date Stripe shows on your receipt — not when you actually opened the files. Managed monthly plans (Managed Website, Lead Engine, Growth Engine, Full Revenue System) follow the minimum-term and cancellation terms below instead of the 14-day window.
How to request a refund
One step. Reply to your purchase receipt OR email hi@skerva.com with the subject line "Refund request."
- The product name (e.g., "Missed Call Recovery Kit")
- The email you used to purchase
- (Optional) What didn't work — helps us improve, but you don't have to answer
The Skerva team processes refund requests, usually within 1 business day. The refund hits your card within 5–10 business days (Stripe's standard timeline — out of our hands).
You don't have to delete the files
If you've downloaded the templates, scripts, or PDFs, keep them. We trust you. If they end up being useful later, you can always re-purchase — there's no "refund blacklist."
What's NOT refundable
Managed plan minimum terms
Managed Website, Lead Engine, Growth Engine, and Full Revenue System each carry a minimum term (6 months, 3 months, 3 months, and 3-6 months respectively) instead of a setup fee — that's what lets us install everything with no separate one-time charge. Already-paid months aren't refunded after the work's been delivered (we built the site, ran the campaigns, reviewed the reports, etc.). To cancel once your minimum term is up: email hi@skerva.com before your next billing date, 30 days notice.
After 14 days on digital products
The 14-day window is generous for a reason — most operators install the first piece within 25 minutes, so 14 days is more than enough to know if a kit fits your business. After 14 days, refunds are at our discretion (and usually no).
What we believe
Refund policies are how a business proves its confidence in its product. If a kit doesn't help your business, we don't want your $47 (or $197) — we want you to spend it elsewhere and come back when something else might fit. Refund requests aren't adversarial here. They're feedback we use to improve the next kit.
That said: bad-faith abuse (buying, copying, refunding repeatedly, then resharing) we'll catch. Don't be the guy who makes us write a stricter policy.
Disputes & chargebacks
If for some reason a refund request doesn't get resolved within 5 business days, you can chargeback through your card issuer. We don't dispute reasonable chargebacks within the 14-day window. Beyond 14 days, chargebacks are reviewed case-by-case.
If you go straight to chargeback without emailing us first, we can't help you — and you'll lose access to future support. So please email hi@skerva.com first.
Lost your download link?
That's not a refund issue — that's a support issue. Email hi@skerva.com with the email you used to purchase. We'll resend the link within 1 business day. See also the support page.
Last updated: May 14, 2026. Questions? hi@skerva.com